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Privacy Policy

Last updated: December 18, 2025

1. Information We Collect

ProBiz Pay LLC ("we", "us", "ProBizPay") collects information you provide directly to us, including:

  • Account information (name, email, business name)
  • Contact information (phone number, address)
  • Business information (service area, work radius)
  • Customer data you input into the system
  • Payment information for transactions
  • Usage data and analytics
  • Mobile phone numbers for SMS communications

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices and support messages
  • Send SMS notifications (with your consent)
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate and prevent fraudulent transactions

3. SMS/Text Messaging Privacy

Your privacy regarding SMS communications:

  • Phone Numbers: We collect mobile phone numbers solely for the purpose of sending service-related SMS notifications. We do not sell, rent, or share your phone number with third parties for marketing purposes.
  • Message Content: SMS messages may contain appointment reminders, job updates, payment notifications, and other service-related information.
  • Consent Records: We maintain records of your SMS consent including the date, time, method, and IP address for compliance purposes.
  • Data Retention: SMS consent records and message logs are retained for the duration of your account plus 5 years for legal compliance.
  • Opt-Out: You may opt out of SMS at any time by replying STOP to any message or through your account settings.
  • No Sharing: Your phone number and SMS data are never shared with third parties except as required to deliver messages (e.g., our SMS provider Twilio).

For SMS-related inquiries: 727-766-8962 or support@probizpay.com

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent
  • To comply with legal obligations
  • To protect our rights and property
  • With service providers who assist our operations (payment processors, SMS providers)
  • In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

7. Your Rights (GDPR/CCPA)

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Data portability (export your data)
  • Opt out of SMS communications at any time

To exercise these rights, contact us at support@probizpay.com or through your account settings.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. We use cookies for authentication, preferences, and analytics.

9. Third-Party Services

Our Service integrates with third-party services including Stripe (payments), Helcim (payments), Twilio (SMS), AWS (storage), and SendGrid (email). Each service has its own privacy policy. We encourage you to review their policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. This is a business-to-business service intended for use by adults.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Material changes will be communicated via email.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

ProBiz Pay LLC
Email: support@probizpay.com
Phone: 727-766-8962

For SMS-related inquiries, you may also reply HELP to any text message.